FAQ

• 1. What types of artworks do you transport?
  We transport a wide range of artworks, including paintings, sculptures, photographs, antiques, and other valuable or fragile items. Our services cater to galleries, museums, auction houses, private collectors, and artists.
• 2. How do you ensure the safety of artworks during transport?
  Safety is our top priority. Our vehicles are custom designed with carpeted floors, padded railings, and full insulation to protect your artwork. We also use foam backed bubble wrap, EVA foam dividers, padded blankets and nylon fasteners to secure each piece during transit.
• 3. Are your vehicles marked or unmarked?
  For security and discretion reasons, our vehicles are unmarked. This ensures a discreet and secure transportation process, minimising any risks associated with transporting valuable artworks.
• 4. Do you offer a wrapping service?
  Yes, while our vehicles are equipped to transport artworks safely without additional wrapping, we do offer a professional wrapping service upon request. This service can be applied to individual or multiple pieces as needed.
• 5. What regions do you serve?
  We operate throughout Melbourne and regional Victoria. Whether you are in the heart of the city or in a more remote area, we can accommodate your art transportation needs. We can arrange interstate and international shipping on request through our trusted third-party global logistics providers.
• 6. Do you provide insurance for the artworks during transport?
  Transart is fully insured for public liability as well as limited carriers' insurance. We highly recommend that clients have their own insurance coverage for their artwork. While we take every precaution to ensure safe transport, having insurance adds an additional layer of protection for your valuable items.
• 7. How do you handle large or oversized artworks?
  We have the equipment and expertise to handle large or oversized artworks. Our team will assess the specific requirements and ensure that the appropriate measures are taken to safely transport even the most challenging pieces.
• 8. Can I track the transportation of my artwork?
  Yes, we offer tracking services so you can monitor the progress of your artwork during transit. This helps provide peace of mind and allows you to plan for the delivery.
• 9. How do I schedule a transport?
  Scheduling a transport is easy. You can contact us via phone, email, or through our website. We’ll discuss your specific needs, provide a quote, and arrange a suitable time for pickup and delivery.
• 10. What is the cost of your services?
  The cost varies depending on factors such as the size and number of artworks, the distance of transport, and any additional services required (e.g., wrapping or special handling). Contact us for a tailored quote based on your specific requirements.
• 11. Do you offer storage services?
  While our primary focus is on transportation, we can discuss temporary storage solutions if needed. Please inquire about this service when you contact us.
• 12. What measures do you take to handle artworks in extreme weather conditions?
  Our vehicles are fully insulated to protect artworks from temperature fluctuations. Additionally, we monitor weather conditions closely and may adjust schedules to avoid extreme weather events, ensuring the safety of the pieces during transport.
• 13. Do you work with international shipments?
  Currently, our services are focused on Melbourne and regional Victoria. However, we can coordinate with trusted partners for international shipments if needed. Please contact us to discuss your specific requirements.
• 14. Can you assist with the installation of artworks after delivery?
  Our focus is on transportation and logistics. We can assist with a range of installers we have worked with and provide their contact details on request.
• 15. What happens if there is a delay in delivery?
  We strive to deliver on time, every time. In the rare event of a delay, we will promptly communicate with you and provide updates. Our team works diligently to resolve any issues as quickly as possible.

If you have any other questions or need further information, feel free to contact us. We're here to assist with all your art transportation needs.